Courtesy of John Deere
John Deere is launching its Operations Center PRO Service, a new digital tool designed to enhance how equipment owners use, maintain, diagnose, repair and protect equipment. Designed for both connected and non-connected machines, it includes the ability to install software when replacing electronic components or controllers, also known as reprogramming.
The increased functionality of Operations Center PRO Service replaces John Deere Customer Service ADVISOR, which will be phased out over the next year.
“The launch of Operations Center PRO Service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” aftermarket and customer support VP Denver Caldwell said. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
Local service providers are also able to use the tool. With a John Deere equipment owner’s permission, independent providers can gain access to diagnostic and repair information.
“Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider, or to fix your machine yourself, we’ve created additional capabilities for you to choose the option that best fits your needs,” Caldwell said.
Operations Center PRO Service is based on foundational capabilities that are available at no additional cost upon purchase of John Deere equipment through Operations Center Service Overview and Equipment Mobile, including:
- Operator’s manuals
- Active and stored diagnostic trouble codes
- Secure software updates
- JDLink information
- Warranty information
The new Operations Center PRO Service delivers digital repair content filtered by year and model number, providing users with additional relevant machine information to help efficiently and accurately troubleshoot, diagnose, and repair their equipment. It’s designed to be intuitive and deliver actionable support in real-time.
Its service capabilities are available through an annual license starting at $195 per machine for customers. Specific features now brought together in a single customer interface include:
- Machine health insights and diagnostic trouble codes
- PIN-specific machine content, including manuals
- Software reprogramming for John Deere controllers
- Diagnostic readings and recordings
- Interactive diagnostic tests
- Calibrations
Equipment owners can access Operations Center PRO Service through the John Deere Operations Center. Once connected to the platform, owners will add their equipment into their account using the machine’s serial number. Use of an electronic data link may be required for more advanced features, including software reprogramming. Certain interactive tests, calibrations and reprogramming limitations will exist at initial release. John Deere will deliver additional capabilities in future updates.
Operations Center PRO Service is available to John Deere customers in the U.S. and Canada.
