Reflection Bay is a privately-owned, Jack Nicklaus-designed. After setbacks during the recession, the course reopened in 2014 and the ownership committed to restoring the property to its previous standards. Golf course operations manager Eric Dutt, who has managed other Nevada resort courses, was hired in July 2017 to lead the process.
Dutt embraced the challenge of bringing back the property, and he turned to IGM immediately. "I have more than four years' experience with IGM maintaining other courses,” he said. “I have confidence in the quality of their work.”
Working with the IGM leadership team since August, Dutt added they have implemented a routine maintenance plan, with short-, mid- and long-term goals. "They just started overseeding for the winter, and they're still assessing agronomic needs,” he said. “I know with IGM, we can establish accountability measures and then just check in every so often."
Additionally, Dutt noted the resort property has not performed as well financially as hoped, and his focus includes all operations, including marketing, customer service, adding tournaments and other revenue development. "We really needed a partner who understands the business of golf, and IGM brings that depth of experience." IGM executive vice president Greg Plotner said. "Playability and player satisfaction are the drivers of course revenue, so we use our agronomic knowledge of various climates and conditions to deliver outstanding results to our client courses."